Viking Cruise Reviews 2024 UPDATED: Ratings of Viking River Cruises

viking cruise complaints

We mainly did the included excursions and the guides were very knowledgeable and interesting. All transfers were well organised and there were representatives at the foreign airports guiding us to check in and sorting out our luggage transfer so we only had our hand luggage to carry. All in all we were very happy people and have already booked our next ocean cruise with them. We just returned from a Viking Eastern European River cruise. We believed Viking was a premiere travel company; this is so not the reality. One of the worst, and most expensive, trips we have ever taken.

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The trip was led by a 19-year-old who was pleasant enough, but did not know how to run an excursion. He mostly talked about himself and TV shows–on a trip focused on how 19th Century farmers lived! I explained the problems in detail upon getting back on the ship and a few days later received a message from the excursion director–Sasha, I believe. She summarized my complaint with the least important details while leaving out the important ones, and offered 10% credit. So I would only be paying $360 for wasting an entire day on a misrepresented excursion run by a kid barely out of high school!

10 of 9,419 Viking Cruise Reviews

Viking Gymir Cruise: Expert Review (2023) - Cruise Critic

Viking Gymir Cruise: Expert Review ( .

Posted: Wed, 12 Jul 2023 16:51:52 GMT [source]

Heidelberg is a university town with a energetic, small town feel. We had a wonderful guide for this day who guided us throughout the small canals, pointing out colorful streets and letting us know about Strasbourg’s tangled history in the hands of Germany and France. Located in the Alsace Lorraine region, the town is part of France but throughout much of history, changed hands between Germany and France.

My Trip

viking cruise complaints

Viking Air gave us one hour between when they sent us our itinerary and told us they booked the flights. The return flights call for us to be flying to Dallas for 27 hours with a 3-hour layover in Doha. We initially asked them to let us lay over in Doha so we could get some rest. They proposed an 8-hour layover instead of 3.

Highlights of Danube River Cruises

From low-key European river sailings to adventurous Antarctic expeditions, itineraries offer something for every type of traveler. The lack of a casino and major entertainment venues onboard keeps Viking ships quiet. After our major itinerary change, we were shocked when our itinerary changed again at the port in San Juan, removing our only sea day and port of call. So there we were, a couple of 24-year-olds booking a cruise that would have an average passenger age of 72. Despite our considerable age difference, we met so many wonderful fellow passengers, even if there were a few naysayers (let’s say one hater for every two friendly passengers).

Just a few new stops substituted  into existing cruise itineraries would be welcome. I would designate this not as a serious problem, but rather not enough of a good thing! I tend to agree, and hope Viking will soon add some new stops. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while.

Night Gems Of The Danube With PragueDetails

Viking Lofn Cruise: Expert Review (2023) - Cruise Critic

Viking Lofn Cruise: Expert Review ( .

Posted: Wed, 12 Jul 2023 16:51:51 GMT [source]

When you pay for a meal and they miss the mark, do you get a voucher to come back or do they take care of you there and then AND offer for you to come back to make amends? Not VIKING, they take your $17000 blame anyone else or don't engage you at all and offer you a pittance of a voucher that has a 1 year shelf life for an overpriced fare to begin with. United says Viking has to address the refund, VIKING says UNITED...everything was paid through Viking using their services and staff but they refuse to take any ownership and engage or to even apologize.

These formidable gusts resulted in downed power lines that sparked fires, ultimately engulfing the entire of Lahaina, Maui. Regrettably, even after a span of two weeks, power has yet to be restored. The forecast suggests a daunting additional weeks of darkness and inconvenience. My place of employment also burned to the ground leaving me with no income.Given the extraordinary circumstances, both mental and physical limitations prevent us from embarking on any travel. We had a 10 day Viking Cruise scheduled for our 37th wedding anniversary. Viking would not give us a credit or any money back (which we could really use at the moment).

viking cruise complaints

The flights they booked for us to and from were both 23-hour ordeals. Days were then cut off the beginning and end of the cruise due to low water on the Danube… something they informed us of the day before we left, (even though they knew this was the case well in advance). A third of our “Danube cruise” was instead spent crammed on uncomfortable buses. And, we were crammed into buses for hours daily for crowded excursions.

My legs would shake rapidly when seated from the motion, and hangers in our closet would hit against the doors. Speaking of the pools, Viking Ocean ships are the only cruise ships to have infinity pools at sea. They’re plunge pools and surprisingly deep when the boat is docked (levels lower when the ship is sailing). We went for a dip in the infinity pool on the Viking Sea both in port and while sailing and loved taking in the view while swimming. Pool bar wait staff coming around with dipped ice cream cones was the cherry on top.

Viking obviously does not vet their excursions with care, and does not stand by their products. They saved themselves 90% of my payment–and lost 2 customers for life. There are many other cruise lines that do take care about whom they entrust their guests to and do care about their guests’ satisfaction–stick to them and avoid Viking. I had the same experience as others who have written reviews about Viking. We booked a river cruise for 2024 and were told that the cost was all inclusive and we were getting additional benefits for airfare, on board amenities, etc, but it is all untrue.

This is sold by the person who books your cruise and must be paid at the time of the booking. AND THEN there is the the travel department who has no communication with the agent who booked your cruise. In fact, several agents admitted that they are in... They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane.

We were extremely pleased with Dancing Bear Tours in St. Petersburg. We engaged them for a two-day individual tour (just 2 of us, a knowledgeable guide and a driver). There was no waiting and no long walks from and to parking lots. A look at their website and a quick email to Julia would be worth while. Undoubtedly the best treatment we have ever received on any tour, anywhere. It’s really clear on-board that Viking don’t skimp out on customer service and they all added up to make a seamless vacation.

Many women wear the straps of their bags crisscross over the front. All the local guides were quite knowledgeable and Viking provides headsets so you can clearly hear. There’s even a designated group for those who wish to tour at a slower pace. Our room was kept immaculately clean and always stocked with fresh fruit and water, thanks to a diligent cleaning staff.

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